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order cancellation
order cancellation must be made by written to us at cs@hfflora.com at least 48 hours prior to the scheduled delivery. please state the order number, the to-be-cancelled products and the scheduled delivery date in your cancellation request. a refund fee 5% of your total purchase amount will be charged* and relevant amount will be refunded via same payment method used to make the purchase in 14 working days. cancellation is not allowed during peak seasons, including but not limited to Chinese new year, valentine’s day, mother’s day and Christmas.*full refund will be arranged if order is cancelled due to out-of-stock. all refund would be made by a credit note which can be redeemable during next purchase at www.h.f.flora.com
product dissatisfaction
If there is any complaint regarding the quality of the product being delivered, please contact our customer service within 24 hours upon goods arrival by phone 2397-8878 or by email cs@hfflora.com. For us to consider any type of product replacement or refund*, please take note of followings:
message card content amendment
we provide only a standard message card text format. there will be a hk$50 charge for any amendment or format modification each time, and the relevant file in specific format will be provided by customer.
in all the matters concerning cancellation and refund, the final decision rest on hingfatflower.com limited. if you have any questions or comments about our cancellation and refund policy, please email us at cs@hfflora.com.
